Frequently Asked Questions
Everything you need to know about your culinary tools and orders.
How should I care for my high-carbon steel knives?
To prevent rust and maintain the edge, hand wash your knives with mild soap and dry them immediately. Never put professional cutlery in the dishwasher, as the heat and chemicals can damage the blade and handle.
Do you offer professional knife sharpening services?
While we do not offer in-house sharpening services, we carry a wide range of whetstones, honing steels, and electric sharpeners to help you maintain your edge at home.
What is your return policy for kitchenware?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety and hygiene reasons, used cutlery cannot be returned unless there is a manufacturer defect.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the contiguous United States. Expedited shipping options are available at checkout if you need your kitchen tools sooner.
Are the products covered by a warranty?
Yes, most of our premium brands like Wüsthof, Shun, and Zwilling come with a limited lifetime warranty against manufacturing defects. We are happy to assist you with any warranty claims.
Do you ship internationally?
Currently, we ship to the United States and Canada. International shipping rates and import duties are calculated at checkout based on your specific location.